Better yet, Cox Cable can suck my cock!
I just spent 33 minutes on the phone with these assholes (4 minutes talking, 7 on hold, another 3 talking, another 5 on hold, another 3 talking, another 9 on hold and finally another 2 minutes confirming what I wanted to do in the first fucking place.) before the retard on the other end confirmed what I had told him in the first 4 fucking minutes.
CANCEL MY FUCKING SERVICE as of the 1st of the month asshole! How hard is that? Unplug the plug from the old place and plug it into the new place. I know you assholes are working for minimum wage and really don't know or care about what you're doing but Jebus Rice... Get yer head out of your ass Pedro. It's a simple request. If you're gonna pick up the phone from a long time existing customer, it would be wise of your dumbass not to keep me on hold for more than a few minutes. People move 24/7/365, and I gave you my forwarding address in the first part of our conversation and my mobile number in case you need to get a hold of me right away. Why can't you limp dicks get yer shit together? Habla' English?
I didn't think so!
The call to San Diego Gas & Electric, on the other hand, took under two minutes and the deal was sealed. They got my forwarding address, they will send me my final bill and it will be all said and done. Just like that! Heather was most helpful and pleasant and she sounded hot tah boot! Customer service at it's finest...
The main reason I hate moving is not so much the actual moving part as much as it is dealing with the Magical Negro supporters on the other end of the line. This is precisely why the shit costs as much as it does.
Diversity and Affirmative Action. I guess Cox doesn't know or care too much about overhead, because they are wasting a shitload of it on the retards answering the phones over there.
Props to SDG&E for having an efficient employee answering the phone and serving the customer, and FUCK YOU Cox Cable for hiring fucking retards like Sally to dis-serve the customer.
No wonder why you assholes are losing business...
Fuck you cocks cable!
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9 comments:
I worked for Cox for 5 yrs.
My husband 20.
The stories we could tell you of customers AND the nut jobs we had to work with.
Tell ya what Maeve, if you know a douchebag named Matt answering the phones and failing at "customer service" kick him in the grapes for me and I'll send you a case of whatever your favorite adult beverage is.
For the most part I'm a polite and patient guy, but this 'tard was a rude arrogant asshole and I wanted to jump through the phone and beat his ass.
So, I guess "suck my cox" was too obvious?
We all have stories about customer services, don't we.
The only C/S which was very good to me was from DELL, and some very small businesses.
CD, I left Bell Canada for the same reason, basically. I hear you buddy.
Moving is fun.
Can't believe you said Dell, red collar. You must have the "gold plan' where they let you talk to a 'north American' representative. I do have to admit that, while their processes suck (I am not a computer repair person, don't make me crack it open and take shit out before you agree to send a tech for my warranty repair), I now have a good email pal in Mumbai - after spending nearly twelve hours on the phone with him last November (over the course of three days).
CD- I would have needed you when I tried to use Dell. Didn't have the right language for those no-brainers. Couln't believe the aliens that kept holding me for hours on the phone. I said, "You decided to pack and fly here? We don't want you. Stay in India." I finally reboxed the whole apparatus, and sent it collect with a fire-and-storm letter. Dell returned my money. Got Acer. Two years and no problems. Of course, I don't blog so it's not overused.
I think you covered that misadventure very well. Glad we don't have cox like that in Texas.
LOL, I'd love to take you up on your offer CD, but I don't know any one in the San Diego office.
Hell, I barely know the ones in our RSM office where the hub works.
Although I can think of a few techs that sorely need a good kicking in the 'nads.
Cox is getting to be the General Motors of cable providers of San Diego, getting too big while their customer service is going down the tubes.
I have had the displeasure of having to talk to these retards twice in as many weeks just to add another HD receiver at my home.
The first afeminent prick was arrogant and refused to answer my simple question: "What will be the total monetary impact on my monthly bill for the upgrade". He would not tell me and gave a 5 minute run around instead of going to the trouble of flipping to another screen and looking at the new charges. This I found out after filing a complaint with his regional manager. I was infuriated!
You know the conventional wisdom of not going to a fine restaurant on a Sunday or Monday night because those are nights that the owner and or head chef take off? Believe it with Cox Cable!!
On weekends don't call their customer service department. The A team is gone and the F team inmates take over.
My second call concerned a billing question after such said HD upgrade. Get this, you already have HD, you ask them to mail you the receiver for self hook up saving them time and money and the jerks want to charge you $20 for an HD surcharge. When I called in and after a 20 min M...F...ing wait, "goober boy" answered the phone with a cartoon voice. Are you kidding me?!!? Here they are trying to screw me out of $20, they make me wait 20 min to talk to someone and this jerk finds it so funny and professional to answer my call with a cartoon voice! I got the $20 taken off the bill and spoke with his supervisor. The b..ch took his side. Proof positive the the inmates have taken over the asylum at Cox customer service on the weekends.
Make no mistake, I was a big fan of Cox in the past. Then I actually had to start dealing with them. Somebody give me a reason to change to another carrier worth a damn.
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